Congratulations on your purchase of a Reef Mat from Mission Outdoor! We understand that accidents can happen, and to ensure your peace of mind, we are pleased to offer you our Accidental Damage Protection Plan. This plan provides coverage for unexpected damage to your Reef Mats, allowing you to enjoy your outdoor adventures without worrying about potential mishaps. Please review the details of the plan below:
One-Year Plan: The Accidental Damage Protection Plan is valid for one year from the date of purchase.
Two-Year Plan: The Accidental Damage Protection Plan is valid for two years from the date of purchase.
The Accidental Damage Protection Plan covers accidental damage caused by:
- Rips, tears, or punctures: Accidental damage resulting from tears or punctures to the Reef Mats.
- Manufacturing defects: Accidental damage arising from a manufacturing defect or faulty workmanship.
Under this Accidental Damage Protection Plan, you will receive the following benefits:
- Replacement: In the event of accidental damage, Mission Outdoor will replace your damaged Reef Mats. We will provide an identical replacement mat!
- Hassle-Free Claim Process: Our dedicated customer support team will assist you throughout the claim process, ensuring a hassle-free experience.
- No Deductibles: There are no deductibles or additional fees for filing a claim under this plan.
To file a claim under the Accidental Damage Protection Plan, please follow these steps:
- Contact Mission Outdoor: Notify Mission Outdoor's customer support OR fill out a claims form within seven days of the accidental damage occurrence. Provide the purchase details, including the date of purchase and the product serial number.
Provide Documentation: Submit relevant documentation, such as photographs or videos of the damaged Reef Mats, as well as any other supporting evidence requested by our customer support team.
Evaluation: Mission Outdoor will assess the claim and determine whether the accidental damage falls within the coverage scope of the plan.
Return of Damaged Product: If a replacement is provided, you may be required to return the damaged Reef Mats to Mission Outdoor as per their instructions.
The Accidental Damage Protection Plan does not cover the following:
- Intentional damage or misuse of the Reef Mats.
- Normal wear and tear, including fading, discoloration, or degradation due to prolonged exposure to sunlight or harsh weather conditions.
- Loss or theft of the Reef Mats.
- Damage caused by unauthorized repairs or modifications.
Please note that this summary is a general outline of the Accidental Damage Protection Plan for Reef Mats. For complete terms and conditions, as well as any limitations or additional coverage details, please refer to the plan's official documentation provided by Mission Outdoor.
We hope this Accidental Damage Protection Plan brings you peace of mind and enhances your experience with Reef Mats. Enjoy your outdoor adventures, knowing that Mission Outdoor has you covered!