Mission Outdoor offers a 30-day return policy for items in their original condition and packaging.
Thank you for choosing Mission Outdoor as your go-to store for outdoor gear. We want you to be completely satisfied with your purchase, but if for any reason you're not, we're here to help.
You have 30 calendar days from the date of delivery to initiate a return of an item. To be eligible for a return, the item must be in its original condition and packaging. If the item is not returned in its original packaging or is damaged, we reserve the right to refuse a return or withhold up to 30% of the refund.
To initiate a return, please submit a return request here. Or you can contact us at email@example.com or call us at 612.355.1289. Shipping and handling charges incurred to return the order are your responsibility.
Once we receive your returned item, we will verify its condition. Once the condition has been verified, we will process your refund within a few days, and a credit will automatically be applied to your original method of payment.
Please note that the shipping and handling charges from the original order are not refundable. Duties and Taxes incurred by customers outside the United States are not refundable.
We only exchange goods if they are defective or damaged. If you receive a defective or damaged product, please contact us at firstname.lastname@example.org or call us at 612.355.1289 with details of the product and the defect. We will provide you with a return shipping label, and upon receipt of the defective product, we will fully examine it and notify you via email whether you are entitled to a replacement. If you are eligible, we will send you a replacement product.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Late or missing refunds
If you haven't received a refund yet, please check your bank account first. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at email@example.com.
There are some items that are not eligible for return. These include:
- Gift cards
- Accidental Protection Plans
We reserve the right to refuse a return if the item is not in its original condition, is damaged or missing parts for reasons not due to our error, or if the item is returned after the 30-day return period.
We appreciate your business and want to make your shopping experience as seamless as possible. If you have any questions or concerns about our return policy, please don't hesitate to contact us.