Return Policy

Mission Outdoor offers a 30-day worry-free return window. Submit your return request within 30 days from delivery for a free return if the item is in “like new” condition.

For U.S. Domestic Shipping Only – Contiguous 48 States.

For any international returns, please see our International Returns/Exchanges Policy Here.

Thank you for choosing Mission Outdoor as your go-to store for outdoor gear. We want you to be completely satisfied with your purchase, but if for any reason you're not, we're here to help.

Fill out a Return or Exchange request here!

Returns

You have 30 calendar days from the date of delivery to initiate a return of an item at no cost. To be eligible for a return, the item must be unused and in like new condition with its original packaging and tags attached for MO clothing. If an item comes back not in like-new condition, we reserve the right to initiate a restocking/cleaning fee of up to 30%. This may be deducted from your refund.

To initiate a return, please submit a return request through our Return Form in our Help Center.

Once a Return Form is submitted and approved, a customer service team member will be assigned to your request and help with next steps.

Once we receive your returned item, we will verify its condition. After the condition has been verified, we will process your refund within 72 hours. A credit will automatically be applied to your original method of payment.

Please note that the shipping and handling charges from the original order are not refundable.

Duties and taxes incurred by customers outside the United States are not refundable.

Return Process:

• To initiate a return, submit a return request.
• Pack the item(s) securely in the original packaging.
• Affix the provided return label to the package, covering any previous shipping labels.
• Drop off the package at your nearest FedEx or FedEx partner location or schedule a pickup.
• Visit fedex.com/locate for locations near you.

Refunds:

• Once we receive and inspect the returned item(s), we will process the refund to your original form of payment within 72 hours.
• Refunds to your original payment method typically take up to 5 business days after we’ve approved the refund. For more information about your refund, please contact your financial institution.

Exchanges 

We want to make sure you love your gear. If you need to exchange an item, here’s how it works:

• Within 30 Days (Worry-Free Window): If your exchange request is submitted within our 30-day worry-free policy, MISSION covers the cost of shipping both ways. That means we’ll send you a free return label for your item and cover the shipping cost to get your replacement back to you.
• After 30 Days: If your exchange is approved outside of our 30-day worry-free window, you’ll be responsible for the cost of return shipping. Don’t worry though—MISSION will still cover the shipping cost of the replacement item heading your way.

Please note: Exchange requests are subject to availability and are handled by our customer support team on a case-by-case basis.

Shipping

Original shipping and handling charges are not refundable. Any return shipping costs from returns submitted within the 30-day return policy will be covered by MISSION. In the event that a member of our customer support team approves a request outside of our 30-day return window, the customer may be subject to shipping charges.

International Returns & Exchanges

Mission Outdoor is proud to serve our customers around the world! No matter where your adventures take you, we’ve got your back. You have 30 calendar days from the date of delivery to initiate a return of an item at no cost. To be eligible for a return, the item must be unused and in like new condition with its original packaging and tags attached for MO Clothing. If an item comes back not in like new condition, we reserve the right to initiate a restocking/cleaning fee of up to 30%. This may be deducted from your refund.

Fill out a Return or Exchange Request here!

Here’s everything you need to know about making a return or exchange:

• Standard Returns:
  • For international orders, customers are responsible for all return shipping costs. Once we receive your item and verify its condition, we’ll process your refund within 72 hours.

• Refunds:
  • Please note that duties, taxes, and original shipping costs paid at the time of purchase are non-refundable. Refunds are issued to your original method of payment, and processing times may vary depending on your financial institution.

• Exchanges:
  • Customers are responsible for both return and replacement shipping costs. Once your exchange request is approved, you’ll receive an invoice covering both shipping charges. After payment, we’ll send you a return label to send your original item back. As soon as we receive your return, we’ll ship your replacement gear within 72 hours.

Late or missing refunds 

If you haven't received a refund yet, please check with your financial institution first, as it can typically take up to 5 business days before your refund is officially posted.

If you've done all of this and still have not received your refund, please contact us at support@missionoutdoor.com. 

Exceptions

There are some items that are not eligible for return. These include: 

• Gift cards
• Accidental Protection Plans 
• All outlet items (B-Stock, C-Stock, or Refurbished Items)
• Any items marked as final sale on our website

We reserve the right to refuse a return if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error.

If an item comes back not in like new condition, we reserve the right to initiate a restocking/cleaning fee of up to 30%.

Holiday Return Extension

We get it—the holidays are busy, and gift shopping doesn’t always go as planned. That’s why we extend our return window during the holiday season, so you (or your gift recipient) have plenty of time to make sure it’s the perfect fit.

• Purchases made in November: Return window extended to 90 days.
• Purchases made in December: Return window extended to 60 days.
• Purchases starting January 1: Back to our standard 30-day worry-free returns.

So go ahead—shop with confidence this holiday season knowing we’ve got your back.

We appreciate your business and want to make your shopping experience as seamless as possible. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

612-355-1289
support@missionoutdoor.com
M-F 8am-4pm CST