Mission Outdoor offers a 30-day return policy for items in their original condition and packaging.
Thank you for choosing Mission Outdoor as your go-to store for outdoor gear. We want you to be completely satisfied with your purchase, but if for any reason you're not, we're here to help.
Returns
You have 30 calendar days from the date of delivery to initiate a return of an item. To be eligible for a return, the item must be in its original condition and packaging. If the item is not returned in its original packaging or is damaged, we reserve the right to refuse a return or withhold up to 30% of the refund.
To initiate a return, please submit a return request through our Return Form in our Help Center. Or you can contact us at support@missionoutdoor.com or call us at 612.355.1289.
Once a Return Form is submitted and approved, a customer service team member will provide you with return labels through our Shopify Store. The cost of shipping the item back will be deducted from the total refund amount.
Once we receive your returned item, we will verify its condition. Once the condition has been verified, we will process your refund within a few days, and a credit will automatically be applied to your original method of payment.
Please note that the shipping and handling charges from the original order are not refundable. Duties and Taxes incurred by customers outside the United States are not refundable.
MO Clothing Returns
Our clothing brand, MO Clothing, has its own unique Return Policy and process! Please read below to familiarize yourself with it!
Eligibility:
- All items must be returned within 30 days from the date of purchase.
- Items must be in their original condition, unworn, unwashed, and with all tags attached
Return Process:
To initiate a return, please utilize the return and exchange form or contact our Customer Support Team if you have questions!
- Pack the item(s) securely in the original packaging, ensuring that all tags are intact.
- Affix the provided return label to the package, covering any previous shipping labels.
- Drop off the package at your nearest Fedex or Fedex Partner location or schedule a pickup.
- Visit fedex.com/locate for locations near you.
Refunds:
- Once we receive and inspect the returned item(s), we will process the refund to your original form of payment.
- Please allow up to 7 business days for the refund to be credited back to your account.
Exchanges:
- If you wish to exchange an item for a different size, color, or style, please contact our customer service team. We will assist you with the exchange process, subject to availability.
Shipping Costs:
- Shipping costs are non-refundable, except in cases where we have made an error in shipping or if the item received is defective.
Please note that MO Clothing reserves the right to refuse returns that do not meet the eligibility criteria or are received after the 30-day return window. In such cases, the item(s) will be shipped back to the customer at their expense.
Exchanges
We only exchange goods if they are defective or damaged. If you receive a defective or damaged product, please contact us at support@missionoutdoor.com or call us at 612.355.1289 with details of the product and the defect. We will provide you with a return shipping label, and upon receipt of the defective product, we will fully examine it and notify you via email whether you are entitled to a replacement. If you are eligible, we will send you a replacement product.
Shipping
Shipping costs are non-refundable and will be deducted from the total cost of a Refund.
Late or missing refunds
If you haven't received a refund yet, please check your bank account first. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at support@missionoutdoor.com.
Exceptions
There are some items that are not eligible for return. These include:
- Gift cards
- Accidental Protection Plans
- B-stock, C-Stock, or Refurbished Items
We reserve the right to refuse a return if the item is not in its original condition, is damaged or missing parts for reasons not due to our error, or if the item is returned after the 30-day return period.
We appreciate your business and want to make your shopping experience as seamless as possible. If you have any questions or concerns about our return policy, please don't hesitate to contact us.