My order was marked as delivered, but I didn’t receive it.Updated 8 days ago

Don't panic! This happens more than you'd think. If your tracking shows "delivered" but your package is nowhere in sight, start here:

1. Check around your home. Front and back doors, garage, mailbox, and porch are all common drop spots.

2. Ask a neighbor or building management in case they accepted it on your behalf.

3. Double check the shipping address in your order confirmation to make sure it was sent to the right place.

If no one was home at the time of delivery, the carrier may have left it in a safe location nearby. In some cases, packages are marked as delivered a day or two early so it's worth waiting 48 hours before taking next steps.

Still no luck after 48 hours? Reach out to our team and we'll help track it down.